We inspect and test all of our products to ensure it meets the manufacturer quality standards. We have a 30 Day Money Back Guarantee return policy and if there does happen to be an issue, we will work with you to make it right!
If you find a lower price at another reputable merchant within 24 hours of your purchase, we’ll refund the difference. If you find a lower price for the same item on alternative-electronics.com within 30 days of purchase, AE Shopping Guarantee will refund you the difference. Read details and for the list of merchants we match price to and some exceptions.
- If you have a problem with your purchase, please contact us using our web site’s and we will work with you to resolve your problem.
- All of our products have the Manufacturer Warranty. We also offer extended warranties to help ensure worry-free ownership.
- You can return or exchange an item purchased within 30 days of the original purchase date. AE will give you a full refund and will arrange for and pay all shipping costs associated with authorized, defective returns.
- Please note that you are responsible for all shipping charges on non-defective returns and may be charged a 10% restock fee.
- Prior to the return of any product to AE, you must obtain an RMA number.
We do our best to accurately describe our products. However, if your item is not as we described, you must contact us within 5 days of delivery to return it as long as the security tag is intact and the item is unused and in the original condition. Returns for any reason (excluding not as described) may be assessed a 10% restocking fee plus applicable shipping charges. Returns will only be accepted with an approved RMA number. Items received without an RMA number will be returned to sender. Please note that if the security tag has been cut, tampered with or removed we will not be able to process a return or refund for the item.
- We have a 30 Day return policy and if there does happen to be an issue, we will work with the customer to make it right!
- For non-defective returns, the customer is responsible for their original and return shipping costs. AE will provide a pre-paid return label for convenience but the cost of return shipping will be deducted from the customer’s authorized refund. A non-defective return may be charged a 10% restock fee.
- If a defective product was purchased from AE as Factory Sealed, Open Box, or Refurbished, the manufacturer Warranty applies. Please contact the manufacturer first for assistance.
- If the manufacturer is unable to assist, please contact our Customer Service Department to arrange for shipment to our repair center. Just as is required when shipping an item to the manufacturer for warranty, the customer is responsible for shipping the item to us. We will ship the repaired item back to the customer at our expense.
- If AE cannot reproduce the reason for a defective return, the customer will be responsible for all shipping costs and may be charged a 10% restocking fee unless the product is shipped back to the customer at their expense.
- A return label will be emailed to the customer when the RMA is issued. For convenience, this label can also be found in the customer’s account on the AE web site, which can be accessed via the My Account link.
- Refunds will be credited to the customer’s original form of payment 3-6 business days after AE receives the authorized return at our facility.
- Returned product must be complete, in original boxes and packaging materials and contain all software, accessories, and blank warranty cards provided at time of original purchase. Customer will be charged the replacement cost of missing, damaged, or altered products and accessories.
- Software may be returned only if the factory seal remains intact and is subject to the remainder of this policy.
- In the event that a product received by the customer is defective and the product has been removed from the country after delivery within the USA, the customer must return the product to the ship-to address listed on the invoice, and then AE will provide a shipping return label for the return to AE. AE will not be responsible for any taxes, duties, or fees related to this return. Taking a product permanently out of the USA may void the warranty. Please check with individual manufacturers for specifics and consider one of our extended warranties for added peace of mind.