Alternative Electronics, Inc. provides its customers with high quality, brand name computer products at prices far lower than other suppliers. Before doing business with us, some of our potential customers are concerned that they will be getting sub–standard material. We want to use this space to address these concerns up front.
If your questions are not answered here, please call one of our Account Managers, and he or she will address all your concerns.
Q: How do I track my order?
A: If you set up a Web account during checkout, or were logged into your Web account while you placed your order, you can find tracking information by logging into your Web account. Otherwise, you can use our order tracking summary request page.
Q: Why would I set up a Web account, and how do I find my password?
A: If you have set up an account on our Web site and are logged in during checkout (or set up the account during checkout) you can get detailed order status information, set up multiple shipping addresses, speed up checkout, earn AE rewards Points, and save your shopping cart for the next time you visit. And if you forget your password, you can always click the “Forgot password” link and we’ll send it to the email address we have on file.
Q: How can you sell top–quality computer products for a fraction of the retail price?
A: AE has partnerships with many leading companies and we scour the industry for overstocks, liquidations, factory refurbishings, cancelled orders and other ways to buy large lots from Original Equipment Manufacturers (OEMs) and distributors at low prices so that we can pass the savings on to you.
Q: What does the “Compare At” price mean?
A: The “Compare At” price is the lowest price we’ve recently found on the web from another reputable merchant and can include a shipping cost. We do the research for you to take the guess-work out of buying from AE.
Q: That “Sale Price” looks too good to be true, how can it be so low?
A: Our prices are low to begin with as we pass the savings we get on to you. From time to time, we reduce the price of an item even more so that we can make room in our warehouse for new inventory. Go ahead and give us a try, and you’ll see why you don’t need to pay retail for your computer & electronics needs.
Q: What is your Lowest Price Guarantee?
A: If you find a lower price at another reputable merchant within 24 hours of your purchase, we’ll refund the difference. If you find a lower price for the same item on alternative-electronics.com within 30 days of purchase, AE Shopping Guarantee will refund you the difference. Read details and for the list of merchants we match price to and some exceptions.
Q: What do the terms Factory Sealed, Open Box – Like New, Factory Refurbished and Refurbished mean?
A: As a smart shopper you have probably already seen how these products provide you with a risk–free opportunity to save money, because of the 30 day return policy! Various retailers use slightly different definitions so it is good to see what our definitions mean:
Factory Sealed products are new, in original manufacturer packaging, and carry manufacturer warranty.
Open Box products are in original manufacturer condition, include accessories, and carry the manufacturer warranty. Manuals and software might not be included, but can usually be downloaded from the manufacturer. These items can be in the original manufacturer box or repackaged for protection during shipping.
Factory Refurbished products have been restored to meet manufacturer quality standards. They may show limited signs of use and carry the manufacturer warranty or our 90 day warranty. Manuals and software might not be included, but can usually be downloaded from the manufacturer. These items can be in the original manufacturer box or repackaged for protection during shipping.
Refurbished products have been restored to meet our quality standards and may show limited signs of use and cosmetic blemishes. They come with our warranty and may be missing some accessories that are not needed for the functionality of the product. Manuals and software might not be included, but can usually be downloaded from the manufacturer. These items can be in the original manufacturer box or repackaged for protection during shipping.
Learn more about refurbished electronics
Used-Acceptable item shows significant signs of wear which can include scratches, dings and worn corners. The unit is fully functional, may come with generic accessories and may be missing some accessories that are not needed for the functionality of the product. They carry a 30 day warranty to ensure functionality as indicated.
Q: Does your product ship with manuals and/or recovery disks?
A: Manuals might not be included because most manufacturers provide manuals on their websites which you can easily download to your computer to read or print. And many computers no longer ship with recovery media (even brand new ones!). But many computer manufacturers provide a way to create your own recovery media using a utility installed on the computer itself. If you still have trouble finding a manual or need help creating recovery media, our customer service department will be glad to help, just fill out a .
Q: What about warranties?
A: Unless otherwise noted, all of our products carry the manufacturer warranty to ensure your satisfaction and AE, not the Customer, arranges for and pays the cost to ship authorized defective returns.
Q. What is your return policy on Purses and Handbags?
A. We do our best to accurately describe our products. However, if your item is not as we described, you must contact us within 5 days of delivery to return it as long as the security tag is intact and the item is unused and in the original condition. Returns for any reason (excluding not as described) will be assessed a 10% restocking fee plus applicable shipping charges. Returns will only be accepted with an approved RMA number. Items received without an RMA number will be returned to sender. Please note that if the security tag has been cut, tampered with or removed we will not be able to process a return or refund for the item.
Q: Are your products eligible for manufacturers rebates?
A: Each manufacturer has it’s own set of rules. The best thing to do is check the manufacturers web site for more details on the particular rebate you are interested in.
Q: How about the packaging? How does it look?
A: Usually, the box we ship the product in is the original factory packaging. However, sometimes the original box has been shipped previously and we decide to repackage the unit in a double–walled brown box to ensure that the unit will arrive to you in good condition.
Q: What is the quality of the product I am buying?
A: Our return rates are the same or less than the technology industry as a whole. In cases where an item requires repair before it is shipped to our customer, we use only the highest quality components.
Q: So I can expect the product to be exactly the same as the “NEW” item?
A: You can expect the unit itself to perform as new. However, the unit may be re–boxed in our own packaging. In some cases, some of the documentation (manuals, etc.) for a unit will be missing. Most customers don’t usually find this to be a problem because manuals are generally available on the manufacturers’ websites. If you need further clarification on a unit you are interested in, you can call one of our Account Managers and he or she will look up any additional information you require.
Q: What happens if I do have a problem with a purchase?
A: If you have a problem with your purchase, please contact us using our web site’s and we will work with you to resolve your problem. You can return or exchange an item purchased within 30 days of the original purchase date. Except for the Used-Acceptable items, all of our products have the Manufacturers Warranty. We also offer extended warranties to help ensure worry-free ownership. Please note that non-defective items returned within 30 days will be charged a 10% restock fee and return shipping charge.
Q: So after 30 days, I am on my own?
A: No! Our research shows that an overwhelming percentage of computer equipment problems happen within the first few days of operation. After that, most equipment runs smoothly for years with only scheduled cleanings and maintenance. A lot of the products that we sell might still have the full manufacturer’s warranty or a major part of it in force when you purchase it from us. One of the reasons we sell only major brand–name systems is that the well–known manufacturers are very good at taking care of their customers after the sale is made. We also offer extended warranties to help ensure worry–free ownership. If there does happen to be an issue, we will work with you to make it right!
Q: What are AE rewards Points?
A: AE rewards points are given to customers by AE to show our appreciation for your business. The rewards points can be earned through our Refer-A-Friend and Points-for-Purchase programs. Once reward points have been earned and are deposited into your rewards account, they can be spent on the AE website to purchase products. AE rewards Points expire after 120 days from the day they are earned. Each 100 reward points are worth $1. For example, if you have 2,000 TechForLess Reward Points, you have the equivalent of $20.00 in cash to spend on anything that you want at alternative-electronics.com. You can review your Reward Points balance on your My Account page when you are logged in. You will have an option to spend your points during checkout.
Q: What is the “Refer-A-Friend” program?
A: The Refer-A-Friend program allows you to earn AE rewards Points by referring your friends to AE using a special link that can be found on the Refer-A-Friend page. When you refer a friend, your friend will receive a special offer such as 10% off on their first purchase at AE and you will receive 1,500 in AE rewards Points (worth $15). Unused AE rewards points expire after 120 days. Your friend must be a new customer to AE, or a previous customer who has not made a purchase during the past 2 years. Note, no self-referrals allowed and products that are returned to AE do not qualify. Once one of your friends makes a qualifying purchase, you can expect to receive your TFL reward points within 2 business days.
Q: What is the “Points for Purchase” program?
A: Points-for-Purchase allows you to earn AE rewards points by purchasing certain products on the AE website. The easiest way to see all the products that are currently eligible is to go to the “Specials” page and click on the Points-for-Purchase tab. Any product which shows the AE rewards icon is eligible. Once you complete your purchase of one of the qualifying items, you will receive the indicated number of AE rewards points 30 days after your purchase. Orders paid with your existing points balance are not eligible to earn points. Unused AE rewards points expire after 120 days. You may review your AE rewards points at any time by logging into your account and selecting the ‘My AE rewards Points’ link from your account page. If you purchase a qualifying item and later return it, the points you would have received are forfeited.
Q: What are the limitations/exclusions on the use of Coupons, Promotions & Special Offers
A: Follow this link to the Special Offers Terms & Conditions.
Q: How does Affirm work?
A: We have partnered with Affirm to give you a simple way to make your purchase with no hidden fees.
Easy monthly payments: Provide some basic information and get a real-time credit decision to split your purchase into monthly payments. Rates from 10% to 30% APR with loans of 3, 6, or 12 month terms.
Flexible repayment: Simply pay your monthly bill using a debit card, bank transfer at www.affirm.com/pay.
Disclosure: Subject to credit check and approval. Down payment may be required. For purchases under $250, limited payment options are available. Estimated payment amount excludes taxes and shipping fees. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC. See www.affirm.com/faqs for details.
Q: What are your shipping charges?
A: If you are looking for shipping rates, we have a direct connection to our shipping companies so when you add an item into your shopping cart, you will be able to see the actual shipping charges, based on your zip code, postal code or country. Just click the “Calculate Shipping” button and the screen will update with the shipping charges. Most orders ship the same business day when you place your order before 4pm MST.
Q: Do you ship outside the United States?
A: Yes, we ship products internationally. We will have to declare your order’s actual value on customs forms, and will NOT be able to label it as a gift or return. You are responsible for all duties and taxes that may be applicable to a delivery outside the USA. Removing the product from the United States may void all warranties. If this will be your first order, you can place it via our web site using PayPal. If you have ordered from us before, you might also be able to use a credit card. Wire transfer is preferred and avoids issues with the order placement. Please contact our sales department via email firstname.lastname@example.org or call 1.(561) 475-4209 or Toll Free: 1.866.880.1230, for more details before placing an order.
Q: What about errors on the Web site
A: Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and AE reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, AE will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with the AE’s 30 Day Return Policy.
Q: Where can I get product manuals
A: You can go here to look for manuals that are available for our products.
Q: I like ordering online, but sometimes I need to talk with a technical expert – one who’s not pushy.
A: Our Account Managers are not pushy or aggressive. Each has extensive experience in the industry and we have experts in all product categories on our site and are ready to help you. Being pushy to get a single sale doesn’t help the Account Manager. When you call, we will help you with your questions. We know that we have the best prices and service in the industry, so please call us and find out for yourself. When you purchase from AE, you are really buying from a team of people. From the Account Managers to the Customer Service Representatives to the Quality Assurance Managers, we stand behind every sale and have the tools needed to support you. This fact is really the cornerstone of our philosophy which allows us to continue to give our customers superior service and quality products.